FAQ

You can identify this information from your First Sentier Statement of Account under the "Distributor" or "Agent Name" field:

• If the name of a financial institution or distributor is reflected, you are a Distributor Client.
• If it reflects "First Sentier Investors (Singapore)", you are a Direct Client.

Distributor Clients :

• Your First Sentier Statement will include your CPF and/or SRS investments held with First Sentier.  If you have applied for CPFS15 / SRS withdrawal, these investments will be included in the First Sentier Statement and mode of payment/source of funds will reflect “CASH” due to the CPF/SRS account closure.
• If you have invested using cash via a distributor, these investments will not be reflected in your First Sentier Statement. Please contact your distributor directly for details of your investments.

The servicing process depends on whether you are a Distributor Client or a Direct Client.

Distributor Clients:

• Your distributor is your primary point of contact for all enquiries and servicing requests.
• All instructions (e.g. subscriptions, redemptions, updates to personal particulars) must be submitted to your distributor.
• Your distributor will perform the necessary customer due diligence and liaise with Northern Trust (Transfer Agent) on your behalf.

Direct Clients:

• You have invested directly with First Sentier Investors (Singapore).
• All servicing requests and instructions are handled by our Investor Service Centre.
• Northern Trust (Transfer Agent) will perform ongoing customer due diligence and maintain your account records.
• Please note that First Sentier Investors (Singapore) no longer accepts new direct investments. If you wish to invest, please approach our Distributor.

Distributor Clients:

• Please contact your distributor and provide your updated address.
• Your distributor will verify your request and liaise with Northern Trust (Transfer Agent) to update your address in the register of holders.
• Alternatively, you can complete and submit this form. The update will only be processed after confirmation from your distributor.

Direct Clients:

• Please contact our Investor Service Centre for assistance.
• Supporting documents (e.g. identification documents or proof of address) may be required before your request can be processed.

Distributor Clients:

• Please contact your distributor directly to submit your redemption request.
• We recommend that you bring a copy of the First Sentier Statement of account and your NRIC when you approach the distributor.

Direct Clients:

• Please contact our Investor Service Centre for assistance with your redemption request.

Yes, you may opt to receive statements, contract notes and other correspondence via email.

Distributor Clients:

• Please register your request and email address with your distributor.
• Your distributor will arrange the update with Northern Trust (Transfer Agent).
• Once your request is registered, you will receive an email invitation to activate electronic correspondence.

Direct Clients:

• Please contact our Investor Service Centre to register your email address.

Cheque payments have been discontinued in line with regulatory changes. All payments will be made via electronic bank transfer.

This applies only to investors whose holdings are reflected as “CASH” for the mode of payment/source of funds on the First Sentier Statement.

Distributor Clients:

• Please provide your bank account details to your distributor.
• Your distributor will liaise with Northern Trust (Transfer Agent) to update your payment details.
• Once updated, all future payments will be credited directly to your bank account.

Direct Clients:

• Please contact our Investor Service Centre to provide your bank account details.

You can access the following information on the First Sentier Investors website:

• Fund prices and performance
• Dividend distribution
• Fund factsheets, reports and marketing materials
• List of distributors of our funds

Distributor Clients:

• Please contact your distributor through whom you made your investments for all enquiries and instructions.
•  You may refer to our list of distributors for more information.

Direct Clients:

• Please contact our Investor Service Centre:
• Email: [email protected]
• Telephone: +65 6437 6670
• Operating Hours: 9am to 6pm (Singapore time), Monday to Friday, excluding public holidays